Money Back Guarantee
We know that all of our promotional packages are excellent at driving new sales and wishlist additions, and because of this we are introducing a new and updated money back guarantee that will allow any customer who does not make a profit from our promotion to get a refund. Here's how it works:
If you spend £10 on a promotional package, yet during the time your promotion runs you do not make at least the £10 back plus at least a little bit of profit on all stores, then you are eligible for a refund. As an example, if you purchased a £30 package for a game that costs £1 and Steam takes a 30% revenue cut, you would need atleast 43 new sales during the time your promotion runs to make a profit. If you did not reach those 43 new sales then you would be eligible for a refund. It's worth noting that our packages usually do a lot better than 'a little bit of profit' and as of June 9, 2017 the average game we promote on Steam earns £199.53 from our £10.00 package.
For obvious reasons, packages purchased for free games are not covered by this guarantee.